SCOPE OF APPLICATION AND DEFINITIONSThe general part applies to all Orders relating to the purchase of Products through the site or by contacting the company Morel Srl. (Hereinafter Morel) at the telephone numbers or via the email addresses indicated on the site itself, regardless of the fact whether they are Products of other brands other than Morel Srl. The following definitions apply within these General Conditions of Sale: “Consumer”: any natural person who places an Order for purposes unrelated to entrepreneurial, commercial, craft or professionally carried out; “Customer”: can be a Consumer or a Professional, as appropriate; “Contract”: any agreement concluded between Morel Srl and a Customer for the purchase by the latter of one or more Products; “Order”:
CONSERVATION OF THE GENERAL CONDITIONS OF CONTRACT The Customer can keep a copy of these General Conditions of Sale and all the documents making up the contract, saving them or printing them directly from the website.
ORDERSThe Customer can keep the data of his order by saving the information on the page that precedes the forwarding of the order or by sending an email confirming the correct completion of the purchase order. All orders placed will be saved by Morel Srl on its systems and the Customer will be able to access them only after authenticating in the reserved area called “My profile”, using the access credentials chosen during registration on the Site. In the same area, the Customer can consult the concluded contracts, pending orders and those forwarded, update and save their personal data (contact details, bank details, subscription to the newsletter service). The Customer undertakes to keep his login credentials confidential and not to make them available to third parties.
CONCLUSION OF THE CONTRACT VIA THE INTERNETEach contract relating to the purchase of products will be signed in Italian. In order to proceed with the purchase of one or more products via the Internet, the Customer must first register on the Site providing, in compliance with the provisions regarding the protection of personal data, all the information and data necessary for Morel Srl to proceed with the exact execution of the orders placed. After registration, the Customer must select the products he intends to purchase, placing them in the virtual shopping cart. At this point, the Customer will have to click on the “Proceed with the purchase” button in order to submit the order: up to this moment it will be possible to review the data entered and possibly correct them (prices / quantity / shipping address). If all the data entered are correct, the Customer can “complete the order”: sending the order according to the methods indicated in this section is considered, to all intents and purposes, a contractual proposal by the Customer. This will be followed by an email sent by Morel Srl to the email address indicated in the Customer’s data, with which it is communicated whether the order is considered accepted or not. Morel Srl reserves the right to accept or not the orders received: in case of refusal, the Customer will not be able to advance any right or claim against Morel Srl. The Order will be considered accepted and the relative contract concluded when the Customer will receive the confirmation email to their e-mail address. This will be followed by an email sent by Morel Srl to the email address indicated in the Customer’s data, with which it is communicated whether the order is considered accepted or not. Morel Srl reserves the right to accept or not the orders received: in case of refusal, the Customer will not be able to advance any right or claim against Morel Srl. The Order will be considered accepted and the relative contract concluded when the Customer will receive the confirmation email to their e-mail address. This will be followed by an email sent by Morel Srl to the email address indicated in the Customer’s data, with which it is communicated whether the order is considered accepted or not. Morel Srl reserves the right to accept or not the orders received: in case of refusal, the Customer will not be able to advance any right or claim against Morel Srl. The Order will be considered accepted and the relative contract concluded when the Customer will receive the confirmation email to their e-mail address.
CONCLUSION OF THE CONTRACT BY TELEPHONEThe Customer can contact the customer service at 035241338, provided that he has already registered on the Site, also to forward an order by communicating to the operator all the data necessary for its completion (name, surname, email address, shipping address, address billing). At the end of the telephone communication and verified the actual availability of the requested items, the order will be considered concluded and forwarded but, also in this case, confirmation by Morel Srl will follow by sending the order confirmation and the relative acceptance. Also in this case Morel Srl has the right to accept or not the orders received and, in case of non-acceptance, the customer will not be able to advance any rights or claims against Morel Srl for any reason.
PRICE OF THE PRODUCTS The prices of the products published on the Site are inclusive of VAT and do not include any taxes, duties or taxes applicable in the country of destination of the Products which, if different from Europe, will be charged to the customer. Morel Srl reserves the right to be able to change the prices published on the Site at any time without prior notice. These changes are not applicable to customers who, at the time of the change, have already forwarded the order.
SHIPMENTThe products ordered by the Customer will be delivered by Morel Srl within a few days of receiving the order and in any case after receiving the confirmation of payment. The delivery terms possibly contained in the Order Confirmation are purely indicative and therefore not binding. Morel Srl cannot therefore be held responsible for damages deriving from any delayed deliveries, nor will it be able to recognize any penalty for delayed delivery. In particular, Morel Srl cannot be held responsible for any delay deriving from the Customer’s failure to specify all the information necessary for delivery or for any other cause beyond his control. Morel Srl avails itself of the collaboration of the express courier Mail box Etc, which preferentially relies on the courier GLS. The shipment can be tracked at any time from the courier’s website through the shipping code (tracking number) that is provided by the courier. If the Customer requests a shipment through a different logistic partner, the ownership of the ordinary Products and the relative risk of loss and damage will be considered transferred by Morel Srl to the Customer at the time of delivery of the products to the carrier. The shipping costs charged to the customer are equal to € 9.00 for the whole Italian territory, free for orders equal to € XXXXX of expenditure. For orders of higher amounts made through the express courier Mail box Etc, the shipping costs will be entirely absorbed by Morel Srl.
PAYMENTS The payment of the price of the ordered products can be made with deferred payment in 3 interest-free installments with Klarna, or by credit or debit card Visa, Mastercard, Visa Electron and / or other similar cards through the Multisafepay system and PayPal, or by bank transfer to the bank details indicated during the purchase and Postepay recharge. For the latter 2 payment methods, the balance must be paid within 3 working days, otherwise the order will be considered canceled. The Customer is required to indicate the payment method he intends to use and Morel Srl reserves the right to wait for confirmation of payment before proceeding with the shipment. The documents that will be generated upon receipt and confirmation of the order will have the form of “counter sales”, comparable to classic tax receipts. In the event that the Customer needs to receive an invoice, he must make a specific request when completing the order data and, for this purpose, must indicate all the necessary data (CF in the case of an individual and CF and P. VAT in the case of a company, SDI code and PEC address). Morel Srl reserves the right not to issue the invoice unless requested within the terms expressly provided for.
MOREL SRL LIABILITY EXEMPTIONIn addition to the provisions of the previous point 7 regarding shipping, in no way will Morel Srl be held responsible in the event of failure or delay in delivery of the products ordered, when: it has provided for the regular and timely purchase of the products to cover the order received , but this request has not been satisfied by the suppliers within the agreed time and manner; the impossibility of proceeding with the shipment derives from the unavailability of the products for reasons not attributable to it and not subject to its control; promptly communicated to the customer the unavailability of such products in stock. In each of the previous cases, if the circumstances do not allow the delivery of the products to the customer within 30 (thirty) days of placing the order, and the customer has already made the payment, Morel Srl will undertake to contact the customer to refund undelivered goods or replace them with other goods of equal value. Morel Srl cannot in any way be held responsible for the failure or delay in delivery of the products due to force majeure such as, by way of example but not limited to, strikes, public authority measures, transport difficulties, fires, floods, natural disasters. Morel Srl undertakes to promptly notify the customer of the occurrence of one of these causes: if this situation persists for a period exceeding 30 (thirty) days, each party will have the right to withdraw from the contract. In this case the customer will not be entitled to any indemnity or compensation,
WARRANTY, AFTER SALES SERVICE AND DEFECTIVE PRODUCTSThe regulations regarding the guarantee apply to purchases made. In the case of products affected by faults and defects, the customer is required to promptly contact Morel Srl at the time of discovery of the same and, in any case, within a maximum of 14 days from receipt. It will be the responsibility of Morel Srl to make full or partial cancellation of the defective items. Replacement is not always guaranteed. The cancellation or replacement will take place within a reasonable period of receipt of the request by the consumer. The customer undertakes to describe in detail and precisely the nature of the defect or defect and to send Morel Srl any document, photographic attachment that may be useful for demonstrating the defect. The customer can use all the means of communication provided to communicate with the company. The customer service of Morel Srl undertakes to take charge of all reports from customers and to provide immediate feedback before proceeding with the return of the product. In the event that the product is actually defective, we will proceed with the cancellation or replacement if it is possible and does not prove to be too expensive as provided above. Customers will have to send the product to the company’s address or to the warehouse communicated by customer service. After having effectively assessed the presence of the defect, Morel Srl will proceed at its discretion with the refund of the defective item or with the dispatch of a new functional product. In the event that the product is not defective, Morel Srl customer service will contact the customer in order to evaluate whether to return the same product (and in this case the shipping costs will be charged to the customer) or if the contract intends to be resolved. In the latter case, the product will remain at the company’s headquarters and the customer will bear the shipping costs.
RETURNSThe customer has the possibility to withdraw, totally or partially, from the purchase contract for Products within a period of 7 (seven) calendar days from the date of delivery if he deems that it does not satisfy his requests. The deadline is 14 (fourteen) days if the Customer is a Consumer. The Customer must communicate to Morel Srl the desire to withdraw from the purchase contract, via email or by telephone. The Customer has 7 (seven) calendar days (to be understood as 14 (fourteen) calendar days in the case of a Consumer) of time from the notice of withdrawal to return the Product (or Products) to Morel Srl. If the return does not take place within this deadline, Morel Srl will not accept returns of Products and the withdrawal becomes ineffective. The customer must pack the products he intends to return, deliver them to the courier and pay the return shipping costs. The product must be returned to Morel Srl in perfect condition: fully functional, no signs of inappropriate use, no signs of accidental falls and the same for the packaging. Only after verifying that the product received complies with these conditions, Morel Srl will be able to proceed with the refund of the product to the customer. It is understood that the reimbursement will concern only the cost of the product and not for the outward and return shipping costs for the value indicated in point 7 which will therefore remain the responsibility of the customer. The refund process can take up to 30 days to process. The product must be returned to Morel Srl in perfect condition: fully functional, no signs of inappropriate use, no signs of accidental falls and the same for the packaging. Only after verifying that the product received complies with these conditions, Morel Srl will be able to proceed with the refund of the product to the customer. It is understood that the reimbursement will concern only the cost of the product and not for the outward and return shipping costs for the value indicated in point 7 which will therefore remain the responsibility of the customer. The refund process can take up to 30 days to process. The product must be returned to Morel Srl in perfect condition: fully functional, no signs of inappropriate use, no signs of accidental falls and the same for the packaging. Only after verifying that the product received complies with these conditions, Morel Srl will be able to proceed with the refund of the product to the customer. It is understood that the reimbursement will concern only the cost of the product and not for the outward and return shipping costs for the value indicated in point 7 which will therefore remain the responsibility of the customer. The refund process can take up to 30 days to process. Morel Srl may proceed with the refund of the product to the customer. It is understood that the reimbursement will concern only the cost of the product and not for the outward and return shipping costs for the value indicated in point 7 which will therefore remain the responsibility of the customer. The refund process can take up to 30 days to process. Morel Srl may proceed with the refund of the product to the customer. It is understood that the reimbursement will concern only the cost of the product and not for the outward and return shipping costs for the value indicated in point 7 which will therefore remain the responsibility of the customer. The refund process can take up to 30 days to process.
STOCKSAfter two failed delivery attempts, the package will go into storage and the Customer will be required to retrieve his package at the courier sorting center or to contact Morel Srl in order to release the inventory by paying a penalty of € 10 for arrange for delivery to take place at the desired shipping address. The storage costs will be the sole responsibility of the Customer. In case of non-delivery of the Product / s due to prolonged absence of the Customer, Morel Srl will have the right to: a) agree on a new shipment by charging the Customer for the shipping and storage costs accrued in the meantime;
APPLICABLE LAW AND JURISDICTION These Conditions of use and sale are governed by Italian law. If the Customer is a Consumer, in the event of disputes or disputes arising from the purchase of Products through the Website and / or from these General Conditions of Sale and for the resolution of any conflict, the parties are subject to the jurisdiction of the city court. where the Customer has his residence or domicile. If the Customer is a Professional, any dispute will be subject to the exclusive jurisdiction of the Bergamo court.
This text is a translation. For all legal purposes, only the original text in Italian is valid.
This site is registered on wpml.org as a development site.